Contact Us:

If you have a question about the Master Build Guarantee, want to find out how to transfer your Guarantee or make a claim, the FAQ section of this website answers all our most common questions. 

If you want to talk to a real person, please call our Wellington based Helpline. We’re here to help. 

Guarantee Helpdesk
Phone: 0800 269 119 (04 385 8999)
Fax: (04) 385 8995
Email: help@masterbuilder.org.nz

Or you can write to us here:

Postal address
Master Build Services Ltd
PO Box 1796
Wellington

Our Senior People 


Scott Matthews
General Manager
Email: Scott.Matthews@masterbuilder.org.nz 

Kirsty Forman
Operative Manager
Email: Kirsty.Forman@masterbuilder.org.nz