Contact Us:

If you have a question about the Master Build Guarantee, want to find out how to transfer your Guarantee or make a claim, the FAQ section of this website answers all our most common questions. 

If you want to talk to a real person, please call our Wellington based Helpline. We’re here to help. 

Guarantee Helpdesk
Phone: 0800 269 119 (04 385 8999)
Fax: (04) 385 8995
Email: help@masterbuilder.org.nz

Or you can write to us here:

Postal address
Master Build Services Ltd
PO Box 1796
Wellington

Our Senior People 

Ankit Sharma
Chief Operating Officer
ankit.sharma@masterbuilder.org.nz

Kirsty Forman
Product Manager
Kirsty.forman@masterbuilder.org.nz 

Caroline Roberts 
Claims Manager
Caroline.roberts@masterbuilder.org.nz 

Anna Bryers
Guarantee Manager
anna.bryers@masterbuilder.org.nz