Changes to the Guarantee Online Applications

19/01/2023

We want to let you know about some important changes we are making to the way we manage online applications for our 10-Year Master Build Guarantee. When we receive an online application that does not include an application form, we will contact the homeowner for confirmation of some details.

Why is this change to process needed?
We continually review our communications and processes to ensure obligations are clear for both homeowners and members and to minimise risk to all parties. This is one area where our review showed improvements could be made. After investigating different ways of managing the risks to Master Build Services and to the homeowner, this solution proved to be the most effective and efficient.

What is changing?
When an application for a Master Build 10-year Guarantee is filed with us via our online system, a signed application form is not required. However, this could leave room for misunderstanding or error, so to minimise risk to all parties Master Build Services will send an email to the homeowner requiring email confirmation from them including:

  • The type of cover they require
  • The dwelling address
  • That they have received and accepted the Guarantee Terms and Conditions.

What do I need to do?
You do not need to do anything differently. We will reach out directly to the homeowner, we just want to make sure you are aware of this change which will be in effect going forward. This change affects only online applications for full contracts where there is no application form. However, if a fully completed and signed application form is included online, we will not email the homeowner and the application will be treated as usual.

If you have any questions about this change, please contact the Guarantee team on 0800 269 119 or at help@masterbuilder.org.nz