Disputes Resolution and Complaints

Dispute Resolution

From time to time, the building or renovation process does not go as smoothly as planned. 

With this in mind, Registered Master Builders have engaged an independent company, FairWay Resolution Limited, to assist members and homeowners who are in dispute in relation to their Building Contract, move forward.

FairWay is one of New Zealand’s leading dispute resolution and conflict management organisations. For additional information on FairWay please click here.  

Contact FairWay

Members or homeowners can contact FairWay:
If you wish to submit your dispute with a member to FairWay, you can register it by clicking here.*

*This complaint resolution service is only available to homeowners who have used a Registered Master Builder.


In certain circumstances complaints about a member can be made directly to the Registered Master Builders Association.

Factsheet for potential complainants (PDF 398KB)


Homeowner guides

Our guides for homeowners aim to help you whether things are going wrong or right.

What to do if something goes wrong when building (PDF 297KB)

Access all guides