Our Story and Our People

Master Build Services was the first in New Zealand to offer building Guarantees – and our products remain the clear market leader. 

We were set up more than 25 years ago as a wholly owned subsidiary of the Registered Master Builders Association and we continue to evolve. In 2018 we carried out a full review of all our products to update them for the current market. 

Our Guarantee has been developed in New Zealand, by New Zealanders for New Zealand families. 

More than 140,000 properties have been protected by our Guarantee since we started out. More than 50,000 of our Guarantees are currently active in the market offering protection for more than $34 billion worth of property.

Master Build Services is committed to the highest levels of governance. We have a very strong Board which includes Independent Directors, the Board has extensive experience and knowledge of both the construction and Insurance markets in NZ. We are backed by the Registered Master Builders Association who work with the Government and the sector to develop and uphold the highest possible building standards. Registered Master Builders set the standard for professionalism, and our Guarantee is a key part of that.

Engage a Registered Master Builder and insist on a Master Build 10-Year Guarantee, it's peace of mind - guaranteed.

Our People

MBS Board

Darrell Trigg (Chairman)

A member of the Master Builders Association for over 20 years, Darrell was the Chairman of the Auckland Registered Master Builders from 2000 to 2013 and in 2022 became the Chairman of the Master Build Services (MBS) Board. Previously he was a Director of Construction Information Ltd, and is a current member of the RBMA Commercial Working Group. 

Darrell is a very active Chief Fire Officer at the Ruakaka Volunteer Fire Brigade where he has served for over 29 years and is an Associate Member (by Examination) of the NZ Fire Brigade Institute, member of the NZ Institute of Building and the NZ Institute of Directors. 

Darrell is a trade qualified Carpenter and Licensed Building Practitioner; he  has extensive involvement in all aspects of construction business and brings skills in developing future strategic direction and planning, with a clear understanding of grass roots issues facing the industry. 

Darrell  brings skills in entrepreneurial strategy, business transition, policy development and reviews, compliance with policy and regulations, risk management and governance, financial acumen, and advocacy 

Richard Carver

Richard was appointed to the MBS Board in April 2018. Currently Richard is the Managing Director and Co-Owner of Jennian Homes and Milestone Homes nationwide group home builders. He is a Chartered Member of the  NZ Institute of Directors and also a Director of Construction Marketing Services Ltd (CMS) and ProductSpec Ltd.
 
Formerly Richard was a RMBA Board Director for 10 years, from 2005 to 2015. He was also the Chairman of Right House Ltd, Chief Executive of Carter Holt Harvey Wood Products and Chair of the Building Industry Federation. He was also CEO of Richmond Ltd and CE of Carters Building Supplies, a Division of Carter Holt Harvey, he was also Service and Finance Director of Masterfoods Australia.
 
Richard brings a wealth of commercial experience to the MBS Board, with a strong background in the building industry, finance, accounting and manufacturing. Richard also qualified as a Chartered Accountant, but is no longer a current member. 
 

Peter Neven

Peter has over 40 years’ experience in the commercial construction industry in NZ. 

Peter has been a Director of PCR Ltd since 2009, a boutique advisor to commercial issues within the construction industry providing services to the public and provider sector. Prior to PCR he was General Manager for The Fletcher Construction Company Limited for 17 years. Notable Projects at Fletchers included the SKYCITY complex and tower, many of the major Hospital rebuilds throughout NZ, Eden Park redevelopment and AMI Stadium in Christchurch for Rugby world Cup 2011, the Vero centre and PWC office Towers in Auckland City.

Peter has acted as a Consultant to a number of parties proving advice on Construction related matters. He is also a member of the Disputes Advisory Board for the new Ministry of Justice facility in Christchurch, and a member of the Disputes Review Board for the Transpower Pole 3 Project. Peter is a member of the NZ Institute of Directors, the NZ institute of Building, and on the Board of Ngai Tahu Properties Ltd since 2014.

Chris Preston

Chris Preston,  was appointed to the Board in 2005. Chris is currently the Chairman of the Licensed Building Practitioners Board, and was a Director and Chairman of BRANZ and Chairman of Life Time Design. Previously he was the CEO of the Registered Master Builders Association and acting CEO of BRANZ. 


He is an experienced adjudicator, arbitrator and mediator and is a member of the Arbitrators and Mediators Institute of NZ. A self-employed dispute resolution professional, his clients include homeowners, contractors and builders. Chris has a keen interest in the community having been on the local Community Board and Business Association. He holds a Post Graduate Diploma in dispute resolution from Massey University and a Bachelor of Commerce.
Tania Smith image to come

Tania Smith

Tania was appointed to the Master Build Services Board in 2022. She is currently the Chief Financial Officer for Weta Workshop Limited. Tania has experience as a Finance and Corporate Services Executive and was also the Chief Financial Officer for Registered Master Builders from 2014 to 2018. She has a wide range of experience and skills including risk management and the development of organisation risk frameworks; the development and implementation of organisation policies; developing, driving, and achieving strategic goals and objectives supported by robust business planning and budgeting processes.
 
Tania has an audit background at KPMG before moving into senior finance and Chief Financial Officer roles in New Zealand and London in a range of entities across the private, not for profit and public sectors including Summerset and BCITO.  
 
She is a Chartered Accountant and holds a Bachelor of Commerce from the University of Canterbury, majoring in accounting. 

 

Ralph Stewart

Ralph Stewart was appointed to the MBS Board in 2015. Ralph has thirty years’ experience in New Zealand's financial services sector and is currently the Managing Director of Lifetime Retirement Income Limited. 


Formerly Ralph was the CEO of AXA New Zealand and ACC, and a General Manager at TOWER Insurance. He is Chair of the Police Health Care Plan Limited, a Director of the Police Welfare Fund Limited, Police Association Insurances Limited, Police Association Mortgages Limited, Lifetime Income Limited, Lifetime Asset Management, The Retirement Income Group Limited.

Formally Ralph was a Director of AMP Superannuation, National Mutual Corporate Superannuation, Spicers Portfolio Management Ltd and the Victoria University Faculty of Commerce Advisory Board.

Ralph has a Masters in Business Administration from Manchester University in England and a Diploma in Business Administration from Victoria University in Wellington. Ralph is married to Anita and has two teenage children, Sophie & Harrison.

Senior Management

Chris Chainey

Chris joined Master Builders in January 2022 as Chief Operating Officer. He is responsible for the operational running of Master Builder Services, which provides the market leading 10-year home guarantee, and the Association’s Business Services and Membership function.


Chris previously spent eight years at the Earthquake Commission (EQC), initially as Financial Controller and then as Chief Financial Officer and a member of the organisation’s executive team. Within this role Chris was responsible for a range of functions, with key achievements being the establishment of EQC’s inhouse actuarial team, leading the organisation’s annual reinsurance programme which provides significant cover to New Zealand residential properties and playing a key role in the resetting of EQC’s strategic direction following the Canterbury and Kaikoura earthquakes. Chris has also held senior finance roles at Fire and Emergency New Zealand and for the Royal Bank of Scotland in the City of London. 
 

Kirsty Forman

Kirsty Forman is the Product Manager for the guarantee’s team focusing on ensuring that our products are fit for purpose, are well communicated to our members, home owners and other stakeholders. Kirsty joined MBS in 2012 and has held a number of roles within the business. 

Kirsty has 15 years’ experience in the financial sector including claims experience, customer service, product development, management and financial services roles at Kiwibank and the customer owned Co-operative Bank.

 

Caroline Roberts

Caroline has worked for Master Build Services since 2018 and now leads the Claims Team, assisting homeowners and builders to resolve issues, and guiding them through the claim process when required. She is now our Claims Manager.

Caroline has worked in the Insurance Sector for 15 years and brings with her a wealth technical knowledge and experience from her previous roles at Co-op Life and AMI Insurance in the Underwriting and claims Management team. 

 

Ana Walburn

Ana joined master builders in January 2022 as the Guarantee Manager, leading the guarantee assessors and guarantee officers.

She has worked in contact centres for 13 years and has an extensive customer service background including complaints resolution.

Ana has been a team leader for over 8 years in the contact centre of companies such as BNZ and ACC before joining Master Builders.