Making a claim
Our Guarantee is there to support you. If something does go wrong and you need to make a claim, we understand this is an emotional and stressful time. Our claims team is there to guide you through the process.
We advise you to get in touch with us as early as possible. We will work with you to understand what you can claim and what is the best approach.
The Guarantee provides support if your builder cannot or will not complete your project. It is not there to resolve contractual disputes. These need to be resolved prior to a claim being lodged. Master Builders can support homeowners with this process, through our free independent disputes resolution service for our builders and their customers.
It’s important that you let us know straight away if you think you might be in a situation where you will lose your deposit, or your builder will not be able to complete your building work.
Our first step is to investigate your claim. This will include talking to your builder. We will then work with you to develop the next steps. This may include working with your builder to complete the project, of working with you to engage another Master Builder, or we may pay you any money owing due to your claim. Our goal is to work with you to help you get your home complete.
Below you can find out more about claiming for:
- Loss of Deposit or Non-Completion
- Materials and Workmanship
- Structural Defects
- Temporary Accommodation