Making a claim
Our Guarantee is there to protect you. If something does go wrong and you need to make a claim, we understand this is an emotional and stressful time. Our customer service team are there to guide you through the process.
We advise you to get in touch with us as early as possible. We will work with you to understand what you can claim and what is the best approach. Registered Master Builders will help resolve any issues and finish your home to highest standard.
It’s important that you let us know straight away if you think you might be in a situation where you will lose your deposit, or your builder will not be able to complete your building work.
If your claim is valid we will ensure your builder makes the repairs to the right standard. If they don’t put it right in the agreed time frame we will work with you to get it resolved and finish your home to the highest standard, either through another RMBA builder or through a payment to allow you to get the work finished.
Below you can find out more about claiming for:
- Loss of Deposit or Non-Completion
- Materials and Workmanship
- Structural Defects
- Temporary Accommodation