Chief's Chat: Innovation, AI and building smarter
Innovation and optimism
Optimism is returning to the sector. After several years of challenge and uncertainty, pipelines are strengthening, and there is a renewed appetite to think differently about how we build. That sense of momentum was clear at Constructive 2025, where the conversations marked a turning point. Builders, policymakers, suppliers, and designers alike recognised that if we embrace new tools and approaches, we can move from surviving to thriving. The mood in the room was not just positive, it was determined.
One theme stood out above all others: innovation. In particular, the role of artificial intelligence. For years, AI has been a buzzword, something talked about in abstract terms. But what we saw at Constructive was that it’s no longer just theory - it’s becoming a practical tool that can help our members streamline diary management, or onboarding processes. From the main stage to breakout rooms, speakers and practitioners were showing how AI is already changing the way we design, plan, and deliver. Growth mindset speaker, Nigel Collin captured this sentiment perfectly when he reminded us that ideas are only valuable when they have a purpose, urging us to find the gaps in our businesses. His challenge resonates strongly: innovation, including AI, is not about chasing every shiny new tool, but about applying technology in ways that increase productivity, safety, and client experience.
AI: from buzzword to building tool
Around the world, and increasingly here in New Zealand, AI is already making a difference. It can scan building plans and flag compliance issues before consent is lodged, cutting weeks from the process. It can automate repetitive tasks like scheduling, form-filling, or reporting, freeing up time to focus on the work that truly adds value. It can help improve safety on site through smart monitoring, spotting risks in real time before accidents happen. It can even provide clients with timely updates and simple explanations, strengthening trust and helping them feel informed at every step. At Constructive, PwC demonstrated new AI tools developed specifically for Master Builders, showing how technology can reduce admin burdens and improve decision-making. These practical applications are no longer abstract concepts; they are tools ready to be put to work in our businesses.
Raising the bar with FINZscore
Innovation is also about how we raise standards across the sector. We have now launched FINZscore, developed with CreditWorks, as New Zealand’s first financial rating system for builders. It is a practical innovation that reflects the same drive for transparency and trust that underpins our work on-site.
FINZscore gives members the opportunity to stand out for their financial strength and professionalism. It builds trust with clients, lenders, and merchants, showing clearly that Master Builders are leading the way in raising the bar. For homeowners, it offers peace of mind. For suppliers and banks, it reduces risk. And for our members, it is a chance to demonstrate that their businesses are resilient, responsible, and ready for growth.
Over time, we believe this initiative will help lift the reputation of the entire sector, giving homeowners and partners greater confidence when they choose to work with our members. Just as the Master Build Guarantee has become synonymous with trust in workmanship, FINZscore has the potential to become a mark of trust in business strength. Together, they reinforce the professionalism of Master Builders and set us apart in the market. I encourage every member to explore FINZscore, understand what it means for your business, and consider how adopting it can help you strengthen client relationships and gain a competitive edge.
Building smarter, together
We know the challenges aren’t over. Rising costs, consenting delays, and patchy regional recovery continue to test many businesses. Some members are still working hard to secure steady pipelines, while others are beginning to see growth return. What is clear, though, is that momentum is building again.
Innovation is no longer something “on the horizon”, it is here. AI tools are being put to work to improve back-office productivity and communication with customers. Councils are trialling digital tools for consenting. FINZscore is giving members a new way to show their strength. These are not abstract ideas; they are practical steps that can help lift productivity, strengthen trust, and create new opportunities for our members.
Our role as Master Builders is to back you in the journey going forward, whether that’s advocating for reform, providing practical tools like FINZscore, or helping you make the most of emerging technologies. We are determined to ensure that every member has the support they need to adapt, grow, and lead.
Closing thought
The resilience and professionalism of Master Builders have carried us through tough years. Now, as growth returns, we need to be ready to seize the opportunities ahead by staying open to new ideas and working together to build smarter and more resilient organisations.
Together, we’re not just building structures. We’re building stronger businesses, stronger communities, and ultimately a stronger future for New Zealand.
Ngā mihi nui,
Ankit Sharma
CEO, Master Builders