Good communication
Good communication is key to a successful project. You and your builder should be clear about expectations at all stages, including:
- the vision and budget for the project
- any concerns
- potential challenges
- how issues will be dealt with when they arise.
Record key project elements and all decisions in writing. Even an email update will help make sure everyone is on the same page.
When there is an issue, timely, clear and calm communication between the homeowner and builder can often help speed up a resolution.
If something goes wrong
Price increases and contract variations
Increases in project costs can occur due to the price of materials going up, or plans having to be altered after building starts.
Requirements can change for a variety of reasons, including products becoming unavailable. Renovations can also throw up challenges when existing spaces are investigated.
Your builder can advise you on alternative products and processes that could help reduce costs.
You and your builder should discuss potential changes and how these will be managed as soon as possible.
Get written confirmation and agreement to any variation to the contract or costs, including product substitutions.
Building contracts and guarantees
Site visits and inspections
Site visits are a chance for you to see how the project is shaping up, ask your builder questions, and sign off milestones.
Agree timings for visiting the site with your builder, including:
- for progress updates
- key inspection stages.
Once the project is complete, you should also do a final inspection.
Practical completion and final inspections
Resolving issues
It is normal for minor issues to crop up and be resolved during a project. Raise any issues with your builder early. Some items can require co-ordination with sub-contractors, so may take time.
Peace of mind with a Master Build Guarantee
While most building projects run smoothly, the Master Build Guarantee provides peace of mind in case something goes wrong and helps get you back on track.
The Guarantee is separate from your building contract and must be applied for and approved before building starts.
Master Build Guarantees