Good communication
Good communication is key to a successful project. You and your builder should be clear about expectations at all stages, including:
- the vision and budget for the project
- any concerns
- potential challenges
- how issues will be dealt with when they arise.
Record key project elements and all decisions in writing. Even an email update will help make sure everyone is on the same page.
When there is an issue, timely, clear and calm communication between the homeowner and builder can often help speed up a resolution.
Resolving disputes
Price escalations and contract variations
Increases in project costs can occur due to the price of materials increasing, or plans having to be changed after building starts.
Requirements can change in any project, for a variety of reasons, including products becoming unavailable. Renovations can also throw up challenges when existing spaces are investigated.
Your builder can advise you on alternative products and processes that could help reduce costs.
You and your builder should discuss potential changes and how these will be managed as soon as possible.
Get written confirmation and agreement to any variation to the contract or costs, including product substitutions.
Allow extra in your budget for variations and unexpected costs.
Building contracts and guarantees
Site visits and inspections
Agree timings for visiting the site with your builder, including:
- for progress updates
- key inspection stages
- following practical completion (when the project is finished except for minor remaining work or defects).
Site access following practical completion could be for:
- using or occupying the space
- making final inspections (for example, at 3, 6, and 12 months).
Quality of build
Talk with your builder about the level of finishing you require and how and when defects in the building work will be remedied.
It is normal for minor issues to crop up and be resolved during a project. Some of these can require co-ordination with sub-contractors, so may take time.
The Building Code sets out minimum standards a builder must work to, and the guide to tolerances outlines acceptable levels of workmanship.
If you require a higher-quality level of workmanship, this may involve more time and cost and should be specified in the contract.
Building Code compliance (MBIE)
Guide to tolerances (MBIE)